Star Case Manufacturing Co. LLC.

Two black storage trunks, one open.

Policies

Policies

Black flight case with metal corners.

Protecting Your Privacy and Trust

Star Case Manufacturing Limited Lifetime Warranty

Star Case Manufacturing Co. LLC. guarantees our products to be free from defects in materials and workmanship for life, to the original purchaser.

Subject to photographic and documentary proof, we will repair, or at our discretion, replace any product that is found to be defective in construction or materials.

Exceptions

Star Case Manufacturing Co. LLC. is not responsible for any damage arising out of normal wear and tear, misuse, negligence, accident, tampering, abrasion, or exposure to extreme temperatures and humidity. Many of our case designs involve the use of various high-quality foam products. Replacement of deteriorated foam is not covered by our warranty. Even the highest quality foam naturally tends to deteriorate over long periods of time, and this process can be accelerated by exposure to temperature extremes and humidity, so this is not considered a defect in manufacturing. We do however offer the service of replacing age-deteriorated foam at a reasonable cost.

Shipping Damage

Star Case Manufacturing Co. LLC. does not cover damage upon initial delivery caused by the freight company’s mishandling. Should the freight company damage your product, a claim should be filed immediately with the carrier. Most carriers do offer insurance against loss or damage. We are happy to provide cost information on a replacement, repairs and parts when filing the claim. We recommend that you inspect your product as soon as it is delivered in order to file a claim. The purchaser will have 7-10 days after receiving said product to notify us of any damage or defect.

Product out of warranty

If your case is outside the terms and conditions of this warranty contact us at star@starcase.com attach photos with a detailed description of the issue and we will let you know what we can do for you.

Parts

Need a replacement part? Check out our website for a wide range of materials you can purchase at www.starcase.com We guarantee it will be shipped the next business day. If you are unsure what is exactly needed contact us at star@starcase.com or give our customer service representative a call at (800) 822-7827 We would be more than happy to help assist you in what it may be.

We get it… filing a warranty claim is not fun…

But we’ll do our best to make it less of a headache for you. If you have a claim, please contact your customer service representative. You will need a copy of your proof of purchase, and the serial number from the ID tag that you’ll find on every Star Case Manufacturing Co. LLC. product. Also, please be sure to take detailed photos of the defect. You don’t have to be a professional; a clear image is what we are looking for. All shipping, packaging, and insurance costs related to servicing a warranty claim are the purchaser’s responsibility. Star Case Manufacturing Co. LLC. agrees to assume responsibility for parts and labor.

If you have any questions about our warranty or need to talk to us about repairs. Please call us at (800) 822-7827 or email us at star@starcase.com

Shipping Policy

HOW WILL MY CASES ARRIVE?

Star Case Manufacturing Co. LLC. uses several carriers on a domestic and international basis. More often than not your cases will be within the size and weight limitations of the most popular parcel services allowing for prompt delivery. Common carrier truck lines are our second option for shipping your case(s) to your destination. Only when an item exceeds the limits of the small parcel services or the total number of units makes shipping the cases via parcel service impractical, we use common carrier trucking. These carriers provide the broadest coverage of service throughout the world and have terminals in nearly every major metropolitan area. Prior to shipment from Star Case Manufacturing Co. LLC. your products prepared to avoid damage in transit.

Shipping Notification

After the product ships, Star Case Manufacturing Co. LLC. will send an email to the customer listed on the billing address of each order, with shipping information, which will contain the trucking company name, shipment-tracking number. For all deliveries via freight truck, the trucking company will assume your business or home is open and staffed to receive deliveries Mon-Fri during normal business hours. Any and all redelivery or accessorial charges incurred at time of delivery will be billed back to the customer.

Delivery Appointment

Star Case Manufacturing Co. LLC. does not include free delivery appointments for freight deliveries, this would incur additional fees. Because most customers would like to save this cost we ask our customers to contact the freight companies directly to coordinate deliveries. Delivery appointments are available upon request at the time of order, for an additional fee. (See additional accessorial charges below.)

Delivery Timing

If you require products delivered by a certain date, please call (800) 822-7827 to verify your product availability. Please do not assume that products you can order on our web site are necessarily in stock. Star Case Manufacturing Co. LLC. does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Star Case Manufacturing Co. LLC. is not responsible for lost, misplaced, delayed shipments or damaged freight by the freight carriers.

Getting Product Off the Truck

Freight deliveries are dock to dock, which means the receiving party, is required to remove the product from the truck. Truck drivers will position the product towards the back of the trailer. Truck drivers are not responsible for removing product off of the truck. In most cases our products can be hand unloaded off of the pallet from the back of the delivery truck. Inside delivery is available upon request at the time of order. (See additional accessorial charges below.)

Inspecting for Product Damage and/or Shortage

Please be sure to check all packages for any potential damage or shortage during transit. Star Case Manufacturing Co. LLC. is not responsible for damaged or missing products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage or shortage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.

What to Do If Product is Damaged and/or Shorted

If damage or shortage did occur during transit, any and all damage or shortage must be noted on the bill of lading (delivery receipt) in detail and signed by the driver. A copy of the bill of lading (delivery receipt) will need to be faxed or mailed to Star Case Manufacturing Co. LLC. in order for a damage or shortage claim to be filed with the trucking company on your behalf. If damages or shortages are not noted on the bill of lading (delivery receipt) at time of delivery, it is the sole responsibility of the receiving party to contact the freight carrier to file a damage or shortage claim.

Lift Gate and Inside Delivery Options

Lift gate delivery service is available upon request at additional cost. If you believe you may require lift gate at delivery, please contact (800) 822-7827 for assistance. This will enable you to learn more about the particulars of product packaging specific to your order. If requested and paid for at the time of order, Lift gate service will transfer the product off of the truck and onto your loading dock or curb side at the delivery site. This DOES NOT include any inside of home or garage delivery or moving the freight pallet away from the curb. (See additional accessorial charges below.)

Limited Access Issues

All freight deliveries will arrive, in most cases, in a full size 42 Ft tractor-trailer truck, (such as long haul trucks you might see on the freeway system). It is the customer’s responsibility to notify Star Case Manufacturing Co. LLC. at the time of order, if your delivery location has potential limited access issues. In the event the truck cannot reach your location or cannot turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues. (See additional accessorial charges.)

Additional Accessorial Charges

Any and all additional charges, such as delivery appointment, lift gate service, inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer. Any and all accessorial charges incurred at time of delivery will be billed back to the customer.

Delivery Refusal

If the customer refuses delivery for any reason, the customer will be responsible for all initial shipping and re-delivery charges. It is important to note that freight deliveries are always to loading dock or curbside even when a lift gate option is added to the order. Drivers are not obligated to deliver freight into driveways or garages. “Curbside” means next to the curb on the street.

Privacy Policy

Who we are

Our website address is: https://starcase.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Return Policy

Products may be returned within 10 days after receiving. A 25%-50% restocking charge may be assessed depending on the condition of the products being returned. Initial freight and return freight charges to and from Star Case Manufacturing Co. LLC. are the responsibility of the buyer. The original credit card and refund transaction fees will be deducted from the refund amount. All goods must be received in new condition for a full credit or refund to be issued. Products returned with no RA number will be refused at our loading dock.

EXCEPTIONS:

  • Close-out merchandise sold at reduced prices is non returnable. All sales on close-out merchandise are final.
  • Star Case Manufacturing Co. LLC. is not responsible for any costs related to the replacement, or repair including labor, installation or other costs incurred by the buyer.
  • Custom cases, metal open frame racks, and cut to size rack rails are considered custom and therefore non returnable. All sizes and detailed description of our products are clearly indicated. Please contact Star Case Manufacturing Co. LLC. sales for any order assistance if you are uncertain on any feature of any product.

INSPECTIONS:

All returned packages are thoroughly inspected upon arrival at our dock. A determination will be made if all requirements have been met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or refusal of processing your return. Any discrepancies will result in your package being returned and credit or replacement denied.

  • Products must be returned in the original or equivalent shipping container.
  • Packages must be marked with our issued return authorization number.
  • Products will be inspected for damage including dents, scratches, defacement, loose or missing parts or abuse of item(s) being returned.

  • Returns processing may take up to 5 to 10 business days from the time your return is received.

Star Case Manufacturing Co. LLC. shall have sole discretion as to the credit method. We may issue a credit, refund, replacement, or repair the item and return it to you. Please call us at (800) 822-7827 if you have questions.